Support
We read every message ourselves.
No bots, no canned macros. Support is answered from the studio in Amsterdam — usually within one business day.
Email the studio
The fastest way to reach a human. Write to us and we’ll pick it up — downloads, orders, and surprise-gift threads always get a person.
Before you write
A couple of details help us help you faster:
- The email you used at checkout (or the order number).
- What’s happening — and, if it’s about the proof, what you’d like different.
Worried about spoiling a surprise? Tell us — we’ll only reply to the address you choose.
Common topics
What can we help with?
My photo didn’t work
The app checks your photo before it renders and tells you what to change — closer, brighter, different angle. Retaking a photo never costs anything.
Photo tipsMy download didn’t unlock
Send us the checkout email or order number and we’ll restore access to the paid files.
Email usWallpaper or print file help
Tell us which device or print size you’re using and what looks wrong.
Email usGift & surprise help
You can share or print the finished digital artwork for someone you care about.
Read the FAQPrivacy & my photo
Your source photo is never stored with the artwork. Want your generated artwork and order data deleted too?
Privacy promisePayment or refund help
If we cannot provide a paid digital pack, contact us and we’ll make it right.
Email usMost answers live in the FAQ.
Photos, rendering, downloads, payments, personal printing, and privacy — all in one place.
Read the FAQ